Home Hardware Cloverdale-Surrey - Surrey, British Columbia

jasker23

I had an issue with a tool I bought having some missing parts compared to what was on the website. Since it was 1 small part I didn’t want to come across as one of those complainers freaking out about it, but ultimately I felt I should calmly mention it to home hardware just out of principle. In the end the owner of this location looked after me and helped look into the issue with Home Hardware corporate. I got the part I needed and a couple extra pieces (that I was not expecting). This kind of personal service is why me and others like me shop at smaller businesses, so I felt I should leave this review.
If there is any one constructive criticism it’s that the store sometimes has a strong fragrance-like scent. I wonder if the general air circulation and ventilation is a possible source of the problem.

Personal

The old lady's staff folled me like I was stealing and very rude upon check out didn't even say a word and rudley handed my reciept and lots of unnecessary gestures directed towards me. Very unwelcoming. Not a pleasant experience. Also over priced.

Aman A.

Manager Kara, other lady at desk and Rafferty are the wonderful people providing awesome customer service experience. They went out of the way to assist me. Thanks - Aman K.

Celeste B.

The staff of old women followed my husband and I around like we were going to steal the whole time to the point I only bought 1/4 of the things I needed because after the 5 minutes it took to shake our paint they had practically demanded to escort me to the next item I needed instead of letting me walk around and browse. As we were leaving we saw a “thief wall” where they print out photos of people who have stolen, so I’m guessing they’re just extremely eager to add to it as there is nothing more important going on in their lives. Seriously, knit or bake or something.

Cj C. V. C.

Terrible terrible! Do not waste your time going here. I was followed around the whole time like a thief!!

Over priced as well. Terrible layout!

Extremely rude, paranoid, hostile manager escorted me around the store from item to item. I Didnt purchase what i needed cause i felt falsely accused and also victimized!!

Dixie R.

Very positive experience. Staff is helpful. I like the size of the store. It has a good selection prices are reasonable and I don't get that overwhelmed feeling that I do when I take on the Home Depot. I 100% encourage the use of local Cloverdale businesses especially during these difficult times. Because the store is not extremely packed and busy I felt much more comfortable about being in there. These large businesses with hundreds of people in them make me nervous. If you want to be able to get in get what you need and get out this is the perfect option.

Simon R.

Great staff that is knowledgable about the products and goes above and beyond to help you. Reminds me of the way things used to be, not to mention all the great deals!

C S.

Locally owned and Canadian. Proves ar every good and there are ways multiple friendly staff to help. So nice to be able to shop at a small store where you dont have to walk miles and miles to find things, parking right outside the door.