Ultimate Tools - Burnaby, British Columbia

Hube

Initialement, je trouvais intéressant que la commande puisse être traitée en 12 heures comme cela était promis sur le site web. Cependant, ma commande a été traitée avec un certain retard. Je comprends que des circonstances imprévues peuvent survenir, et je tiens à souligner que je ne tiens pas rigueur à votre équipe pour ce contretemps.
Par ailleurs, l'article reçu était défectueux. Je suis reconnaissant de la courtoisie dont votre équipe a fait preuve avec moi pour résoudre cette situation. Le remboursement a été traité de manière professionnelle, ce que j'apprécie grandement.
Je souhaite également souligner que malgré mes attentes élevées, votre entreprise a su répondre avec respect à mes préoccupations. En conclusion, je continuerai à faire confiance à votre entreprise dans le futur. Je remercie chaleureusement toute l'équipe pour ses efforts. Je vous souhaite une excellente journée.

Yves Bessette

WOW, excellent service, expédié la même journée et ai reçu ma commande en parfaite condition.
Commandé le 24 nov et reçu le 28 à l’autre bout du pays
WOW, very fast service, ship same day and receive my order in perfect condition

Jean François Belanger

Très bon service
Very good service

James Tucker

Ultimate Tools is my go to online woodworking equipment supplier!

When my local dealers don't have something it is a good bet that UT does, and usually at a great price.

My most recent interaction was over the phone as I thought I may have missed the boat on a limited time offer, but after a quick chat found that they had set one aside for me letting me take advantage of a good deal!

The personal attention and customer focused approach makes dealing with Ultimate Tools a great experience.

And the Speedy delivery is just an added bonus.

Matt Justason

These guys are great. Almost all of their orders show up promptly. Everything they sell is the highest of quality tools. I've never had an order show up incorrect. Only delays are back orders usually originating from the manufacturer. Most of the time Ultimate is on it and they will call you to inform you of a possible delay and give you alternative choices.
These are my go to guys for Festool and Lamello products. Their inventory is the most complete for tools, accessories, and spare parts.

David Ramsay

This is a great Canadian company based in Burnaby BC with great people to deal with in my experience. My last order was for a popular product and with no stock left to assign to my order a representative, Tyler, contacted me. He provided options to wait for more product and suggested alternate products for consideration. Tyler even contacted other Canadian distributors to see if they had stock - which they didn't but I sure appreciate the initiative. Ultimate Tools will most certainly remain on my radar as a preferred online supplier.

Matt Stephanson

The only danger with shopping here is leaving with more than you thought you needed that day! It’s surprising the stock they carry, especially in the higher end tools. I want to shout out to Tyler who has been incredible every time I’m in the store. A recent online order I made was fulfilled the next day and he even went the extra mile on another setup today. Great staff, great gear, and great communication from them.

Pete

I had a contract to fulfill on a Tuesday. Ultimate tools advertised that they had the part in stock and allowed me to purchase it Sunday morning. I paid $47 for same day delivery because they could get the part for me quicker than if I ordered it somewhere else. I got an email sent at 3:30 pm Monday saying they dont have the part I ordered. Now I have to order from someone else and that delayed me 2 more days. The relationship I have with my client is damaged now.